FAQ
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Terms & Definitions
VoIP
Interactive Voice Response (IVR)
FXO & FXS SIP Protocol
IAX2 Protocol
Codec
Port Forwarding and Port Blocking
VoIP Questions
What type of equipment do I need to make VoIP calls?
Is there a difference between making a Local call and a Long Distance Call?
If I have VoIP service, who can I call?
What are the advantages of VoIP?
What are the disadvantages of VoIP?
Can I take my VoIP adapter with me when I travel?
What is the average data usage for a 1 hour conversation?
What is the minimum Internet speed needed for quality VoIP calls?
General Questions
What is my IP number?
How do I access my Voice Mail?
How can I test my Internet connection to ATP and atpNET?
What is Asterisk?
What is Asterisk?
Who developed Asterisk?
Where is Asterisk going?
ATP Online Catalogue
How do I access product prices on the ATP Online Catalogue?
I’m not an ATP reseller. Can I purchase products from the ATP Online Catalogue?
I’m an ATP reseller. Can I access reseller prices on the ATP Online Catalogue?
How do I become an ATP Reseller?
Where does ATP ship to?
What is ATP’s Warranty Period?
Shipping, returns & warranties
RMA
What is ATP’s Warranty Period?
How do I return goods that are faulty?
What is ATP’s RMA procedure?