General Questions

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What is my IP number?

Your IP number is your Internet address to the world; it’s exclusive just like your telephone number. The similarity between your telephone directory listing and your phone number also applies to your email address and IP number. However on the Internet your email address to IP number correlation is done automatically. (An IP number looks like this: 208.217.23.107) Some Internet users will have a static IP number, others will have a dynamic IP number. This means every time the Internet is turned off a new IP number is allocated when the Internet is re established. Sometimes you will need to know your IP number when a fault occurs with a utility you may be using like VoIP. If you need to find your IP number simply click on this link and scroll to the bottom of the page, and the number will be displayed for you. Make a note of the number and give it to the help desk if asked.

How do I access my Voice Mail?

There are 2 ways to access your voice mail messages.  There is email notification of voice mail forwarded to your nominated email address.

Local. To access your voice mail directly using your IP device or IP phone. Simply call your own centrex number and when asked for the password enter 1,2,3,4. This is the default password. You may change it at any time after your first access.

Remote. To access your Voicemail from the PSTN, dial the closest ATP PSTN numbers listed below, enter *11, you’ll hear some beeps, then enter your 8 digit user ID. Your 8 digit user ID is the number on your welcome email, the last 4 digits of which is your centrex extension number. Incorrect numbers or no database match will put the call back into beeps and entry mode.

[7]Brisbane (07) 3295 2000
[2]Sydney (02) 8231 5700
[3]Melbourne (03) 9221 0800
[9]Perth (08) 9282 1000

How can I test my Internet connection to ATP and atpNET?

To test your connection to our servers before signing up, or to help troubleshoot any issues you are experiencing.

Simple Test
Select your DOS prompt command from your program menu. In Windows XP go to the Start Menu, Select Run and then choose “command” this brings up a DOS window.

Type, “ping gw1.austechpartnerships.com” (Enter) for Sydney, or

The ping should return several similar messages containing acknowledgement of finding the target and the times in milliseconds for the round trip. If there is no access to the target, please ask your ISP why the ping access is blocked and request that the block be removed.

Advanced Test
This test checks latency issues which may result in dropped packets and low quality. We need you to run a PingPlotter test. This is a program that will run on your PC for a period of time and track the amount of packet loss and latency on the connection.

1. Download and install ping plotter (shareware version) at: http://www.pingplotter.com/downloads/pngplt_2.exe

2. Enter the following settings after the program starts:
Trace Interval = 2.5 seconds
Samples to Include = 10 [Choose your gateway (gw) below]
Address to trace = gw1.austechpartnerships.com (for Sydney)
Address to trace = gw2.austechpartnerships.com (for Melbourne)
Address to trace = gw3.austechpartnerships.com (for Brisbane)
Address to trace = gw4.austechpartnerships.com (for Perth)

Choose:  Edit → Advanced Settings → Packet Options Tab → Packet Size = 1000

3. Press the trace button and let the test run for at least 24 hours. This will help us track your connection throughout the day. If we only ran the test for an hour or two we may not pick up time-of-day issues. After a day the graph displayed should look something like this: http://pingplotter.com/nessoftgraph.gif

4. Choose File → Save Sample Set → Save the file to your desktop so it will be easy to locate. The file should be “www.atp.com.pp”

5. If you are running this test to help our engineers, reply to your support email and attach the file. We will interpret the results and determine if they are the cause of the issue.